Return Policy

Return Policy

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Last Updated: July 2026

1. Overview

Thank you for shopping with Old Artifacts. We aim to provide accurate descriptions and quality service for every item listed on our marketplace.

Many of the books, manuscripts, antiques, and religious artifacts sold through our website are rare, collectible, vintage, or one-of-a-kind. Please review this Return Policy before making a purchase.

2. Eligible Returns

A return may be approved if:

  • The item received is significantly different from the listing description.
  • The wrong item was delivered.
  • The item was damaged during shipping.
  • The seller agrees to accept the return.

3. Non-Returnable Items

Unless otherwise agreed, the following items cannot be returned:

  • Items sold "As Is".
  • Rare, antique, collectible, or one-of-a-kind artifacts.
  • Books or artifacts accurately described in the listing.
  • Digital products or downloadable content.
  • Items damaged after delivery due to misuse or improper handling.
  • Returns requested without prior approval.

4. Return Request Period

Buyers should contact us within 7 calendar days of receiving the item if they wish to request a return.

Requests received after this period may not be accepted.

5. How to Request a Return

To request a return, please email our support team with:

  1. Your order number.
  2. Your full name.
  3. A description of the issue.
  4. Clear photographs of the item and packaging.

Once we receive your request, we will review the information and contact you with the next steps.

6. Refunds

Approved refunds will be processed after the returned item has been received and inspected.

Refunds will normally be issued using the original payment method, where possible.

A 5% handling fee will be deducted from all approved refunds. This fee covers payment processing, administration, and handling costs associated with the original transaction and return process.

Shipping charges are generally non-refundable unless the return is due to an incorrect listing, shipping damage, or an error made by the seller.

7. Return Shipping

Unless otherwise agreed, buyers are responsible for return shipping costs.

Returned items should be securely packaged to avoid damage during transit.

8. Seller Responsibilities

Sellers are responsible for providing accurate descriptions, photographs, and condition reports for every item listed.

Listings that intentionally misrepresent an item may result in an approved return or removal of the listing.

9. Damaged Deliveries

If your package arrives damaged, please keep the original packaging and contact us within 48 hours of delivery.

Please include photographs of:

  • The shipping box.
  • The packaging materials.
  • The damaged item.

10. Exchanges

Because many of our items are unique or one-of-a-kind, exchanges are generally not available.

11. Changes to this Policy

We reserve the right to update this Return Policy at any time. Changes become effective once published on this page.

12. Contact Us

If you have any questions regarding this Return Policy or wish to request a return, please contact us.

Email: support@mymood.co.za
Website: www.mymood.co.za